Shuyun Software User Agreement

The Shuyun Software User Agreement (hereinafter referred to as "this Agreement") is entered into by and between you (or the "User") and Hangzhou Shuyun Information Technology Co., Ltd. and its affiliates (hereinafter referred to as "Shuyun" or "we") regarding your purchase of the Shuyun Software License and related services (hereinafter referred to as "Software products and services" or "software products/services") on this website and/or the application resource market(hereinafter referred to as "this platform") .

Shuyun hereby particularly reminds users to carefully read and fully understand all the terms of this agreement. If you agree to/tick this agreement and/or purchase Shuyun's software products/services, it means that you have fully read, understood and accepted all the terms of this agreement, and agree to be bound by the terms of this agreement and reach an agreement with Shuyun to become a user of Shuyun Software. In the course of reading this agreement, if you do not agree with this agreement or any of its provisions, you shall immediately stop purchasing the software products/services of Shuyun.

 

1. Confirmation of capacity to contract

Before you purchase the software products/services of Shuyun, if you purchase as an individual, you confirm that you are at least 18 years old, and have full capacity for civil rights and civil conduct, and are capable of bearing legal liability independently. If you do not meet the above conditions, you need to use the services provided by this platform under the accompaniment of your legal guardian. If you purchase the relevant service on behalf of your employer/ company, you confirm that you have obtained the legal written authorization from it. If you do not meet the above conditions, Shuyun will not be able to provide services to you. You shall be liable for any loss caused to Shuyun or any third party as a result.

 

2. Privacy policy and data security

We attach great importance to your personal information and data security. In accordance with relevant laws and regulations, the terms of this agreement and the Privacy and Data Security Policy of Shuyun Software Online, you understand and agree that in the course of your use of Shuyun Software products/services, You agree to authorize Shuyun to use your legally obtained personal/user data and business data for the corresponding services under this agreement (the specific authorization matters shall be subject to the relevant personal information and data authorization letter signed by both parties). Shuyun will not provide, sell, rent, share or trade the personal information and data you have provided to any unrelated third party, unless you have given prior permission, or the third party and Shuyun provide services to you separately or jointly, and after the service ends, they will be prohibited from accessing all such personal information. When you subscribe successfully and log in to the Shuyun software system, you can have access to the latest Privacy and Data Security Policy published online by Shuyun Software in detail.

 

3. Basic rules for order validity and fulfillment

3.1 You understand and agree that the software products of Shuyun are not sold but you are granted a license to use the software for a corresponding period of time upon full payment, which is a limited, non-exclusive, non-transferable license for the mainland of the People's Republic of China, and you can and only use the software products/services of Shuyun for the purpose of internal operations. The term of the software license is subject to the specific order of your actual purchase and payment of the corresponding software license fee. If you do not renew it upon expiration, the software license will expire and terminate.

3.2 You understand and agree that the software products/services displayed on this platform, along with their prices, specifications, etc., are for your reference only. You should understand and agree that the price information of the software products/services may change at any time, and therefore the transaction price of the software products/services shall be based on the price at the time of your order settlement. When you place an order, you must confirm the specific content of the order, and you can submit the order only after confirming that it is correct. When you purchase software products/services from this platform, this agreement and related orders will come into effect upon your successful online submission of the order and full payment. If you enter into a separate written supplementary agreement with Shuyun regarding the payment terms, you shall pay the software license fee and service fee to Shuyun as stipulated in the supplementary agreement. If you fail to make the payment, you shall pay Shuyun a penalty of 0.1% of the amount due for each day of delay.

3.3 You understand and agree that this platform operates on a pay-as-you-go license basis, and the timely, full and legal payment by the user for the purchase of software products/services is a condition for the establishment and effectiveness of this agreement and related orders, as well as a prerequisite for Shuyun to provide services. If you fail to complete the payment in a reasonable manner or at the specified time, this agreement may be deemed invalid and Shuyun have the right to cancel the order. After the order takes effect, you may not request to cancel the order within the permitted period of use, and the fees you have paid will not be refunded.

3.4 Software product/service promotional content, parameter price, quantity and other software product/service information on the platform may change at any time, and text descriptions and image effects on the platform page may be modified and adjusted in real time without special notice from the platform. Due to the extremely large volume of software product/service information on the platform and objective reasons such as Internet technology, there may be certain lag or errors in the information displayed on the platform. You acknowledge and understand this situation and agree not to hold Shuyun and/or the platform liable for breach of contract or infringement. If you find any errors or have any questions about the software product/service information, please do not place an order or accept the service and inform Shuyun immediately.

3.5 After the order is cancelled for any reason, the product purchase qualification you used to purchase the software product/service, the coupon used for payment and/or the like will be invalid as they have been used and will not be refunded to your account.

 

4. User liability

4.1 You commit that your use/ operation of the Shuyun software product/service must comply with relevant national laws and regulations, and the information you post does not include the following:

• Any violation of the basic principles of the Constitution and prohibitive provisions of national laws and regulations;
• Those who endanger national security, disclose state secrets, subvert state power, undermine national unity, or damage the honor and interests of the state;
• Inciting ethnic hatred or discrimination and undermining ethnic unity;
• Political propaganda, feudal superstition, obscenity, pornography, gambling, violence, terror or incitement to crime;
• Spreading rumors that disrupt social order and undermine social stability;
• Threatening, insulting, attacking, defaming others, infringing upon others' legitimate rights and interests;
• Infringing upon others' Copyrights, trademarks and other intellectual property rights and other legitimate rights;
• Viruses, Trojans, crawlers or other malicious software and program codes that may destroy, tamper with, delete, affect the normal operation of any system of this platform or obtain the data and personal information of this platform and other users without authorization.

4.2 You understand and agree that this agreement grants you only certain rights to use the software product/service, and Shuyun reserves all rights to the software product that are not expressly granted (whether by implied, non-denial or otherwise). This license does not grant you the following rights (including but not limited to) :

• Circumventing or avoiding any technical safeguards in or in connection with the software or service, or transferring the software, any software license, or any right to access or use the service to a third party other than the authorized user;
• Using the software for purposes other than those stipulated in this Agreement, including but not limited to publishing, copying, selling, reselling, renting, subletting, transferring, distributing, providing sub-licenses, sub-licenses, developing usage rights or services;
• Imitation, alteration, disassembly, decompilation, decryption, attack, emulation, exploitation or reverse engineering of the software or other service aspects contained in or accessible through the service;
• Copy and imitate any design, interface, function, and diagram of Shuyun, and generate products or services similar to or competing with Shuyun software, modify or manufacture, create derivative products or derive other products from this service or its products.
• Use the Service in any unauthorized manner that may interfere with any other person's use of the Service or access to any service, data, account, or network;
• Attack or steal or obtain other users' data by any improper means; Or any act of changing views or attempting to change system configuration or compromise system security;

4.3 When using the software products/services of Shuyun, you shall be legally responsible for accessing and obtaining and processing the data, and ensure that you have fulfilled the obligations stipulated by relevant laws and regulations when using the software products/services of Shuyun and obtained the authorization of the data or personal information rights subject, and have the right to entrust Shuyun to undertake the corresponding data or personal information processing actions.

4.4 You shall comply with applicable local and national laws and regulations related to this software product/service and be responsible for all actions that occur under your authorized account.

4.5 If you find that the account of the authorized user has any security risks (including but not limited to the leakage of the authorized user's password, the account information being out of your control due to the authorized user's departure, etc.), you should promptly notify Shuyun.

4.6 Shuyun will not request your login password in any way. You must not disclose your login password to anyone who requests it in the name of Shuyun. Otherwise, you shall be responsible for the act of password leakage, while Shuyun is not liable for that.

4.7 If you violate this provision, Shuyun reserves the right to take measures such as warning, order to rectify within a time limit, suspension of service, prohibition of trading, account closure, and permanent prohibition of registration, depending on the severity of the circumstances, without refunding any amount; If you cause any loss to Shuyun or a third party as a result, you shall compensate for the loss in accordance with the law or this agreement. If a crime is found, Shuyun has the right to notify and assist the authorities in the investigation.

 

5. Intellectual property rights

5.1 Shuyun fully owns all intellectual property rights (including but not limited to copyright, trademark rights, patent rights and trade secrets, etc.) of all Shuyun software products on this platform, and you or the agent do not own the products after signing this agreement. The name, LOGO, logo and product name of Shuyun belong to Shuyun. You may not use them or authorize any other party to use them without the prior written authorization of Shuyun.

5.2 You have full ownership of the data and information controlled by yourself during your use of this service, and Shuyun may not use any of your data and information without your permission. However, Shuyun may use your trademark for promotion or to mention that it is your supplier/partner.

5.3 The data content, including but not limited to query results, analysis reports, demographic tags, demographic profiles, etc., as well as images, charts, documents, text, interface design, and intellectual property rights related to the results of the services provided by Shuyun to you under this Agreement shall be yours.

5.4 You agree that all rights to use the operation and maintenance data of the services under this agreement (including but not limited to user login information, operation records, order data, etc.) belong to Shuyun. You undertake not to retain, use or authorize others to use the operation and maintenance data for any purpose without the prior written consent of Shuyun.

 

6. Confidential information

6.1 Confidential information under this Agreement refers to information related to your software usage account (including data saved on Data Cloud servers when you use the software); And all information relating to Shuyun in connection with this agreement, including but not limited to information about Shuyun's services, licensing rates, etc., and all confidential information disclosed by the disclosing party to the receiving party either orally or in writing (excluding information that is already known to the public for reasons not attributable to the disclosing Party; Information obtained by a third party through channels other than the party responsible for confidentiality; Information disclosed as a result of the application of law, or at the request of a court or other competent state authority.) .

6.2 You clearly understand that Shuyun shall irrevocably delete the confidential information on the server and shall not retain copies 60 days after the termination of this Agreement or the expiration of its validity period, and Shuyun shall have the right to permanently delete such information without incurting any liability to you.

6.3 If the confidential information recipient is required by law, regulation, decree or other lawful mandate to disclose data/confidential information without the prior written consent of the disclosing party, it shall not be regarded as a breach of confidentiality obligation, but the recipient shall immediately notify the disclosing party in writing so that it can seek protection or take other reasonable remedies.

6.4 The period of confidentiality stipulated in Article 6 of this Agreement shall be the same as the period of use of the software license under this Agreement. If either party violates the relevant confidentiality obligation, the breaching party shall compensate the other party for the direct economic loss caused thereby.

 

7. User comments and submission of information

You have the right to rate the products or services you purchase in the evaluation system （if any）provided by the platform. Due to the real-name requirements of laws and regulations, you need to log in to your account or pass other identity verification to make comments. All your evaluation activities shall comply with the relevant provisions of the platform rules, the content of the evaluation shall be objective and true, and shall not violate the provisions of Article 4.1 of this agreement; You should not help others improve their credit in an improper way or use your right to evaluate to threaten or blackmail other users or merchants. Shuyun and the platform have the right to save, edit, delete such content and to notify or assist government departments in investigating violations. You also acknowledge that information you post on the platform may fail to be stored, delayed in Posting, or fail to be posted for reasons beyond your control, but you will not hold Shuyun and the platform accountable for this.

 

Viii. Exclusion and Limitation of Liability

8.1 Shuyun will provide 7* 24-hour stable system operation for the services you purchased within the scope permitted by business as much as possible, except for the following circumstances:

• The service is temporarily out of service due to reasons such as system upgrade of Shuyun Service;
• Or any temporary suspension of service that is beyond the reasonable control of Shuyun, including but not limited to force majeure such as natural disasters, government control, floods, fires, earthquakes, social unrest, open platform failures, power outages, etc.
• Service interruption or obstruction due to public service factors such as power supply failure, communication network failure, or any situation that cannot meet your requirements due to hacking, computer virus intrusion, blocking of illegal content and harassing information, government control, and any other network, technical, communication line, information security management measures;
• The services provided by Shuyun may be restricted, delayed or otherwise due to changes in the rules and policies of this platform and related third-party platforms, mini-programs, shopping malls, etc. (such as Tmall, JD.com, Dangdang, Douyin, etc.), inherent defects of the Internet and electronic communication, or due to regular or urgent equipment and system maintenance, equipment and system failure, network information and data security, etc Problems.

Shuyun shall not be liable for any delay, delivery failure or other loss resulting from the above issues.

8.2 Shuyun makes no representations or warranties regarding the following:

• Shuyun does not guarantee that the specific software and hardware you use (such as systems, mobile phones, computers) will not be incompatible or faulty;
• If a defect is not caused by Cloud software, Shuyun does not guarantee that it will be corrected.

8.3 In the event that Shuyun is unable to perform or delays in performing its obligations due to circumstances beyond reasonable control of Shuyun (e.g., labor disputes, force majeure, public health events, acts of war or terrorism, malicious destruction, accidents or compliance with any applicable law or government order), you understand that such circumstances cannot be completely avoided Shuyun shall not bear any responsibility or obligation in this regard. Shuyun will make every effort to minimize the impact of these events and fulfill its unaffected obligations.

8.4 If either party encounters a force majeure event that causes it to be unable to perform this agreement for a period of more than one month, the party affected by the force majeure shall be entitled to request early termination of this agreement, but shall provide proof of the occurrence of the force majeure event.

8.5 If either Shuyun or you violate this agreement and cause direct economic losses to the other party, the breaching party shall bear the liability for compensation, but the liability for breach of contract of either party shall not exceed the total amount under this agreement.

 

9. Changes and Notices

9.1 Shuyun may modify and update this agreement from time to time in accordance with changes in national laws and regulations and the need to maintain transaction order and protect the rights and interests of consumers. The updated agreement (hereinafter referred to as the "changed matters") will be notified to you by reasonable means. If you still disagree with the effective changes, you shall cease to use the software products/services of Shuyun as of the effective date determined by the changes, and the changes shall not have effect on you; If you continue to use the software product/service of Shuyun after the change takes effect, it shall be deemed that you agree to the change that has taken effect.

9.2 Unless otherwise agreed, all letters and notices relating to this Agreement shall be deemed to have been served if sent in the following manner:

• Shuyun by Posting announcements on this platform or in Shuyun software products;
• Send an email to the email address reserved by both parties (12 hours after sending);
• Mail a letter to the address reserved by both parties (72 hours after delivery).

 

10. Applicable jurisdiction of law and others

10.1 The formation, effectiveness, performance, interpretation and dispute settlement of this Agreement shall be governed by the laws of the People's Republic of China (excluding conflict of laws). Any disputes arising from the software products/services of Shuyun and related to Shuyun services shall be settled through consultation between Shuyun and you. If no agreement can be reached, either party may bring a lawsuit to the people's court with jurisdiction in the place where Shuyun is domiciled.

10.2 If certain provisions of this Agreement cannot be applied for any reason, the remaining provisions of this Agreement shall continue to apply and the provisions that cannot be applied shall be modified so that they can be applied in accordance with the law.

10.3 This Agreement shall also apply to all orders concluded under this Agreement. If there are any matters not covered in this Agreement, the parties may enter into a separate written supplementary agreement. This supplementary agreement and related orders are an integral part of this Agreement and have the same legal effect as this agreement.

 

This agreement shall come into effect on the date of its renewal

Date of renewal: July 1, 2025